Shipping policy
TERMINOLOGY
PROCESSING means we are getting your order ready to be shipped.
BUSINESS DAYS are Monday to Friday and exclude holidays and public holidays
DISPATCHED ORDER is when the the product is shipped. You will know this because you will receive a shipping notification email.
PROCESSING TIMES Please allow at least 24-48hrs for all orders to be processed. Processing means we are getting your order ready to be shipped.
DELIVERY TIMES
ParcelPost Tracked: Estimated 3-5 business day
Courier: Estimated 1-2 business days
Courier & Signature: Estimated 1-2 business days.
Rural Tracked: Estimated 3-5 business days.
Rural Courier: Estimated 1-2 business days.
All orders placed on Friday’s, Weekends and Public holidays will be processed the following business day.
Please order in advance if you are wanting your order before the Weekend
Our standard shipping rates are as follows:
- New Zealand orders incur a flat rate shipping charge of $7.99 NZD
- Australian orders incur a flat rate shipping charge of $13.99 NZD
- USA, Canada and Mexico International TRACKED orders incur a flat rate shipping charge of $19.99 NZD
- Europe International TRACKED orders incur a flat rate shipping charge of $24.99 NZD (There is currently a surcharge on these by our shipping company which makes the pricing higher)
- Rest Of World International TRACKED orders incur a flat rate shipping charge of $24.99 NZD
- International UNTRACKED orders incur a flat rate shipping charge of $28.99 NZD
Our Standard shipping delivery estimates are as follows:
- New Zealand dispatched orders take an estimated 1-4 business days tracked via Courier Post. These are generally targeted for Overnight Delivery.
- Australian dispatched orders take an estimated 6-10 business days tracked via the Eparcel service.
- International dispatched orders take an estimated 8-12 Business days. Some countries are tracked and some are not. When you place an order and select your shipping method it will tell you if your specific country is tracked or not.
DHL Express Rates and Estimates:
- We offer DHL Express shipping which is an estimated delivery time of 1-4 business days depending on where you are in the world. Shipments are tracked.
- Please be aware that if you live in RURAL areas then it will take longer as many countries rural services operate differently.
- The price for DHL express varies depending on total parcel weight. Your rate you will be charged will be shown at checkout before confirming your order.
- The less the parcel weight the cheaper the option will be.
DHL Express rates for under 500 gram shipments START AT the following:
- Australia $20.99 NZD
- Asia/Pacific $33.99 NZD
- USA/Canada $34.99 NZD
- Europe $47.99 NZD
- Rest Of World $73.99 NZD
PLEASE REMEMBER THIS IS THE RATES DHL EXPRESS STARTS AT. THEY CAN SCALE HIGHER THEN THIS COST DEPENDING ON PARCEL WEIGHT.
- All DHL Express parcels are sent signature required for your safety (if possible for your destination country).
Rural Delivery Estimates:
Please allow 2 extra business days for delivery on top of the stated shipping estimates.
TRACKING:
- New Zealand: We use Courier Post signature required bags within New Zealand. Your tracking number will be emailed to you. If the number is not yet working, wait one business day as the courier company can sometimes take time to process the scan.
- Australia: We use tracked E-parcel service to deliver orders to Australia. Your tracking number will be emailed to you. If the number is not yet working, wait one business day as the courier company can sometimes take time to process the scan.
- Rest of World (International): We do offer tracking to most international destinations. Your tracking number will be emailed to you once your order has shipped. If you tracking number begins with UW it means that the package is untracked. Unfortunately, we cannot offer tracking all shipment destinations internationally. NZ Post only allows us to track certain countries with the service we currently use.
IMPORTANT:
If you select the untracked shipping method and the parcel goes missing or the parcel is lost during shipment. Rubez Royale will not be held accountable and you will not be able to claim on the parcel contents or the shipping cost for that parcel. Please use the untracked shipping method at your own risk.
CUSTOMS AND DUTY CHARGES (Only applies to international orders) Custom and Duty charges are country specific and are a legal obligation. You may not always get caught for customs as it is up to the discretion of your local customs office and how they operate. You may order two packages from Rubez Royale for the same value and one may get charged customs while the other one may not.
This is generally how the customs process works:
- Parcel enters the destination country and the declared value is over the country’s set dollar value threshold for the particular type of items
- Customs will hold the parcel for clearance and contact you via post, phone or email to pay a fee (this fee is usually a percentage of the order)
- Sometimes Customs will ask you for more information about the parcel items. If this happens then please download your ‘order invoice’ which is found at the bottom of your ‘order confirmation email’. Once you have downloaded the invoice, send it to the customs contact person.
- Once the fee has been paid customs will release the package which will be delivered to you.
Please be aware that customs charges are outside of our control and may be charged on international orders. If you do happen to get charged custom and duty charges and you decide to not pay the charges the items will be sent back to us. When we receive the items back you will be charged a restocking fee of $12 NZDS and you will not be refunded the cost of shipping. Custom charges and duty charges are the responsibility of the customer and they will not be refunded or covered by Rubez Royale. By ordering items from Rubez Royale you agree that payment of custom charges, duty charges and the restocking fee are your responsibility. Thank you for your understanding.
DISCLAIMER:
- If you select the untracked shipping method and the parcel goes missing or the parcel is lost during shipment. Rubez Royale will not be held accountable and you will not be able to claim on the parcel contents or the shipping cost for that parcel. Please use the untracked shipping method at your own risk.
- Please be aware of New Zealand Public Holiday closures that affect our work and dispatch hours.
- Estimated shipping times as mentioned above can be delayed when we have a promotion happening.
- Delays occur around busy shopping periods such as Christmas and Easter, or with new product launches. Because of the influx of orders coming through our system at this time plus closure on public holidays, it can take us an extra 2 days to process. Please be patient and we assure you that you will get your order as fast as possible!
- Sale periods can sometimes result in your order being dispatched a day or two after you order the product. Please be aware that the delivery estimates are based on dispatched order status.
Why am I being charged in New Zealand Dollars?
Our bank account can only receive New Zealand Dollars. When browsing the website, your local currency will be shown automatically for your convenience - but during the payment process you will be charged in NZD. Your credit card company will convert this, and you will see the final charge in your local currency on your statement.